For general questions, orders and requests about your account.
[email protected]Contact
Get in touch
Write to us through the channels below about your application, your order or your account. If you have an account, a request opened through the support centre stays in your record together with the whole conversation.
Contact channels
Only channels that genuinely work are listed here. Choosing the one that fits your topic shortens the reply time.
Phone
If you would rather speak to someone, you can reach us on this number.
0 850 888 03 59Support centre
Open a request from your account; the conversation and attachments are stored with your application record.
Open a support requestLegal notices
For contract, privacy, data access and deletion requests, and official notices.
[email protected]What to include in your message
Including the following gets your message to the right team the first time.
- The email address registered to your account — we need it to match your request to your record.
- A subject: visa application, appointment, flight, hotel, payment, refund or account.
- Your order or application number if you have one, and the relevant date.
- Do not put passport, card or identity numbers in an email; those documents belong only in the secure area of your account.
Operator details
The contracting party and the address for official correspondence. The same details apply across all legal documents.
Legal nameAFINITEM LLC
Registration document numberL24000243491
Registered address7901 4th Street North, Suite 300, St. Petersburg, Florida 33702, USA
Corporate email[email protected]
Would you like to check the answers first?
Most of the questions people ask are answered in detail on the frequently asked questions page.